Privacy Policy

Privacy Policy

This Privacy Policy explains how Print Palette processes personal data when you use our website, request print services, or communicate with us about photo and art printing.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
01

Data We Collect

We may collect identification and contact details, order and consultation information, uploaded image files, file specifications such as size, resolution, crop, paper, and finish preferences, payment and billing records, collection and appointment details, and technical data such as device, browser, and usage information. We use this information to manage inquiries, review print files, prepare quotations, produce orders, arrange collection, and maintain records.

The categories collected depend on whether a visitor requests information, uploads files, or places an order.
02

How We Collect Data

We receive data when you submit an inquiry, upload files, book a consultation, approve a test print, or complete an order. We also collect limited technical information automatically through the website and may receive payment confirmation or delivery-related information from service providers involved in processing the transaction.

Information comes directly from users and from the systems used to operate the website and studio workflow.
03

Cookie Types

Our website may use essential cookies to support security and core functions, preference cookies to remember selected settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.

We use only standard cookie categories needed for operation, preferences, and basic analytics where enabled.
04

Cookie Controls

You can manage cookies through your browser controls and, where available, through on-site preference tools. Disabling certain cookies may affect basic site functions, form handling, or the ability to remember your preferences during a session.

Browser settings can usually block or remove cookies, although some site functions may not work as intended.
Contact Information

Contact Information

Privacy email
office@piecegarlicproject.click
Privacy phone
+56 2 2774 0286
Mailing address
Calle La Concepción 81, 7500010, Santiago, Santiago Metropolitan Region
Privacy contact
Contact Page

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where appropriate, and objection to certain processing. You may also ask for information about how your data is used and shared.

Available rights may vary depending on the nature of the data and the legal basis for processing.

To protect privacy, we may ask for information needed to verify your identity and locate the relevant records. We will respond within the time required by applicable law and may explain any legal reason that prevents full action on a request.

Requests are reviewed against identity and record-matching requirements before any action is taken.

We keep personal data only for as long as needed to handle the relevant inquiry, order, payment, or service record, and for any period required by law or necessary to resolve disputes and maintain business records. When data is no longer needed, we delete it or make it non-identifiable where practical.

Retention depends on the purpose of the record and any legal, accounting, or operational need to keep it.

When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.

We may revise this policy to reflect operational, legal, or technical changes.
Processing purpose

How We Use Data

We use personal data to answer inquiries, review uploaded files for resolution, crop, and profile suitability, prepare quotations, manage appointments, produce prints, handle payment and collection arrangements, maintain records, improve site performance, and meet legal or accounting obligations. We may also use data to communicate about test prints, order status, and related service matters.

Processing is limited to the operational needs of the studio and the website.
Sharing partners

Service Providers and Partners

We may share data with payment processors, website hosting and technical support providers, communication tools, and other operational partners that help us run the site and fulfill print orders. These parties may process data on our instructions and are expected to use it only for the services they provide.

Service providers receive only the information needed to perform their assigned functions.
Legal basis

Legal Disclosures

We may share personal data with public authorities when required by law, court order, or a valid legal process. We may also disclose information to protect our rights, respond to claims, or support the administration of the website and services where legally permitted.

We disclose personal data only when there is a lawful basis or a necessary operational reason.